Directorate of Counseling Services

Directorate of Counselling Services
The University Counselling and Guidance directorate has the following functions:

  1. To provide counselling and clinical services to students and staff experiencing psych sociological problems that could be potentially disruptive to their successful academic, interpersonal and campus adjustment.
  2. To assist students and staff in learning new and more effective ways to cope with stress and disappointment, resolve conflicts, deal with specific problems or habits, and manage their lives.
  3. To co-operate with the health service unit to use psychiatric interventions, e.g. necessary medications and referrals, for seriously distressed students.
  4. To provide consultation and advice to staff and family members in dealing with students who have emotional problems.
  5. To provide psychologists, clinical social workers, and psychiatrists for the treatment of students who are experiencing a wide range of problems.
  6. To provide opportunities that enable students who may be experiencing personal, social or educational problems to work towards becoming more effective in their lives within and outside the institution.
  7. To assist and support students with the transition to university life.
  8. To provide developmental/preventative Programmes and activities that assist students to become more effective and resourceful in their personal, social and academic lives.
  9. To provide psychological consultative/advisory/voluntary training service to teaching and other staff enabling them to maximize their effectiveness in carrying out their guidance and learner support roles.
  10. To develop the highest level of professional standards to ensure delivery of high quality, cost-effective counselling and psychological services to students.


  1. Engaging in brief individual psychotherapy, crisis intervention, couples counseling, group psychotherapy, behavior modification, hypnotherapy, and biofeedback and medication therapy, as needed.
  2. Selectively employing various modalities in combination into individualized treatment Programmes for student clients.
  3. Providing outreach services to traditional and underserved student populations including efforts to assist them to cope with typical developmental and situational issues.
  4. Offering Programmes for the promotion of a healthier campus environment.
  5. Providing training placements and internships for graduate degree Programmes and mental health professionals seeking licensure.
  6. Operating a confidential, after-hours telephone help-line/referral service to assist students in crisis when no face-to-face counseling is available.
  7. Conducting group counseling Programmes on common themes.
  8. Providing intake procedures to make contact with walk-in clients.
  9. Preparing explicit and informed contracts with student clients concerning clearly acknowledged boundaries, data protection issues, and commitment to privacy and confidentiality.
  10. Having available a clear referral system that is accessible to all students who may wish to make contact themselves or who may be referred by others.
  11. Offering advocacy on behalf of students who receive counseling when extenuating circumstances may have an adverse effect on study and assessment/examination results.
  12. Providing regular external supervision/consultative support for the counselors, and internal team supervision including ongoing psychiatric consultancy support from a regional senior consultant psychiatrist.
  13. Participating in student induction and welcoming Programmes.
  14. Providing developmental and preventative workshops throughout the academic year in response to student needs including such examples as transition from culture to culture, assertiveness training, stress management, support for adult returners, and time management.
  15. Offering liaison and consultancy to tutors and others concerned about a particular student’s personal or academic situation.
  16. Offering relevant Programme of professional development workshops, conferences, and activities for tutorial and counseling staff and student services colleagues related to good practice in providing support for students.
  17. Contributing to institutional, faculty and departmental planning, policy and developments through participation in university committees and work-groups.
  18. Offering feedback to faculty/staff on factors that promote or hinder learning.
  19. Continuously monitoring and evaluating the work of the counseling service through identified quality assurance systems and client research.